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Refund Policy

Last updated: May 2026

Our Policy

Rise & Hire provides a digital service delivered immediately upon payment. No refunds are issued after successful delivery of the CV.

Your Rights by Country

πŸ‡ͺπŸ‡Ί European Union & UK β€” 14-day right of withdrawal under Directive 2011/83/EU. This right does not apply once you have clicked the payment button (constituting express consent to immediate delivery) and the CV has been generated and delivered. If your CV has NOT yet been delivered, exercise your right on the dedicated page.

πŸ‡§πŸ‡· Brazil β€” 7-day right of withdrawal under Article 49 of the Consumer Defense Code (CDC). If your CV has not yet been delivered, contact us within 7 days at contact@riseandhire.com with your Paddle order number for a full refund.

πŸ‡ΊπŸ‡Έ United States β€” No federal right of withdrawal applies to immediately delivered digital products. Our no-refund policy is clearly disclosed before purchase in compliance with applicable state laws.

πŸ‡¨πŸ‡¦ Canada / πŸ‡¦πŸ‡Ί Australia / Other countries β€” We respect applicable local consumer protection laws. If you experience a technical issue, contact us.

Technical Issues β€” Free Fix Guaranteed

If you experience a technical problem (CV not received, generation error, corrupted file), we will correct or regenerate your CV free of charge. Contact us at contact@riseandhire.com with:

  • Your order email address
  • Your Paddle order number
  • Description of the issue

Non-Refundable Cases

  • CV successfully received and downloaded
  • Dissatisfaction with content (we can help improve it)
  • Change of mind after delivery

Legal Compliance

  • EU Consumer Rights Directive 2011/83/EU
  • EU Digital Content Directive 2019/770
  • Brazilian Consumer Defense Code (CDC) Article 49
  • UK Consumer Rights Act 2015
  • Applicable US state consumer protection laws

An issue with your CV? Contact us at contact@riseandhire.com β€” we always find a solution.